Sales Training Programs
Customer Centric Meeting Preparation Process
Institutionalize meeting preparation culture across the team to ensure every customer interaction is conducted effectively.
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A Brief About This Sales Training Program
Our Customer-Centric Meeting Preparation training program equips sales reps with the skills to thoroughly prepare for customer meetings, ensuring a focused, customer-first approach.
This program trains participants on strategic planning, goal setting, and tailoring meetings to align with customer needs, helping to drive better outcomes and build stronger relationships.
What you will achieve from this training program
- Prepare and conduct customer-focused meetings to ensure almost every interaction goes well.
- Create a common sales language across the team.
- Establish and increase your credibility with your customer/s with every interaction.
- Understand customer’s decision-making stage to align your selling process and pitch to the Customer’s buying process stage.
- A better understanding of customer need and their trigger behind the need.
- How to map different stakeholders, uncovering their involvement and expectations.
- Develop customer's pulse and build relationship with Mid to Senior customer contacts.
- Learn the structured approach to have consultative selling with your customers.
Program Overview
- Understand Concepts like :
- Different types of decision influencers
- Buying process
- Need development stage
- Decision-making criteria
- Objections handling
- Techniques to uncover important information
- Pre-empting customer contacts
How to pre-empt customer’s reaction and be ready with the responses.
- Ways to improve credibility after every customer interaction
- How to pre-empt customer’s reaction and be ready with the responses
- Ways to gain customer commitments
- Demonstrating your capability to create differentiation
- Showcasing ROI pitch to key decision influencers.
Who is this program for?
This program is a right fit for any member of your team who interacts with customers and prospects.
This could include people working in a variety of disciplines like Sales, Account Management, Business Development, Customer Success, Inside Sales, Presales, Solution Architects and Sales Managers/Leadership team.
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